This application MSL Live (“Website/App”) website is owned and operated by Followon Interactive Media Private Limited (“Company”). The term “you” refers to the user of our Website/App. Your privacy is important to us. We recognise the personal nature of the information provided by you and the importance of protecting this information through this privacy policy (“Policy”). This Policy sets out the nature and type of information the Company collects from users for the purpose of the services, the usage and disclosure of such information, and the safety and security measures adopted by the Company to safeguard the information. By using our Services, you unequivocally agree to allow us to process information in accordance with this Policy. Kindly be informed that this Policy is subject to change at any time, and we advise you to keep tracking the Policy to be updated on its terms. You agree that any other additional documents that you may be required to enter into to use this Website/App or to avail the Services are incorporated by reference into this Policy.

Please note that this Policy is only applicable to the users of the Website/App and information and data gathered on the Website/App and not to any other information or third party app. You are hereby advised to read this Policy carefully and fully understand the nature and purpose of gathering and/or collecting sensitive, personal and other information and the usage, disclosure and sharing of such information. By viewing or accessing the Website/App and/or the Services, you hereby also consent to the Company sharing information with third party service providers responsible for the delivery of the Services and to the transfer and/or storage of user information and data across borders. In addition, your use of the Services shall be subject to the notices, terms, and conditions set forth in this Policy, the Terms of Use and, where applicable, the agreement executed between you and the Company. Terms not defined in this Policy will have the meaning ascribed to them in the Company’s Terms of Use for the App, as available at https://msllive.co.za/terms-and-conditions.html. This Policy was last modified on 6th November 2019.

1.THIS POLICY EXPLAINS

(a) the information we may collect about you online;
(b) the use and role of cookies and similar technologies on our Website/App;
(c) how we will protect and use information we collect about and from you;
(d) the circumstances in which we might disclose your details to anyone else;
(e) when we may use your details to contact you; and
(f) how you can be sure the information we hold about you is accurate and current.

2. INFORMATION COLLECTED

2.1 We collect both personal and non-personal information at the time of registering with the Website/App, or during the course of using the Services.

2.2 Information that we collect from you will vary depending upon the activity you seek to engage in and may include your gender, name, date of birth, email address, place of residence, and mobile number. In addition, we may collect demographic information such as information about your location (through GPS), hardware, software, platform, media, Internet Protocol (IP) address and connection, and other data that you may provide in surveys or online profiles. We may combine demographic information with Personal Information to tailor our offerings or web pages, including advertising subject matter, to suit your preferences or interests.

3. PERSONAL INFORMATION

Personal Information means any information that may be used to identify you and that is not otherwise publicly available, including, but not limited to, your gender, first and last name, email address, phone number, place of residence or other contact information (“Personal Information”).

3.1 While non-personal information is anonymous information such as the type of device you used and its operating system, pages accessed most frequently, how pages are used, applications downloaded, or such terms entered. Further, the service may utilize web beacons, pixel tags, cookies, embedded links, and other commonly used information gathering tools.

3.2 We collect Personal Information from you when you register for any of our Services or otherwise voluntarily choose to contact us and provide such information. When you register with the Website/App, we will collect certain Personal Information from you in order to provide you with a user account to utilise the Services. If you wish to subscribe to our marketing materials, we will use your name and email address to send materials to you.

4. SENSITIVE PERSONAL INFORMATION

4.1 Sensitive Personal Information (“SPI”) means such personal information which consists of information relating to your password.

4.2 Except for your account password and any SPI that you choose to provide as part of your profile, the Company does not collect any SPI in the course of providing the Services. Any SPI collected by the Company shall not be disclosed to any third party without your express consent, save as otherwise set out in this Policy or the Terms of Use or as provided in a separate written agreement between the Company and you or as required by law. It is clarified that this condition shall not apply to publicly available information, including SPI, in relation to you on the Website/App.

4.3 However, you acknowledge that in the course of providing the Services, the Company may receive SPI, either when you voluntarily choose to update your profile with information related to your identity, physical and physiological condition and you hereby consent and agree to allow the Company to store and display the SPI collected in this manner on the Website/App and disclose it in accordance with the terms of this Policy.

5. USE OF INFORMATION

5.1 We will use the personal information provided to us only for the purpose of delivering our Services. The information you provide to us helps us ensure that the content you see and receive from us is relevant to you. We may also use Personal Information for auditing, research and analysis and to improve our Services. When we use third parties to assist us in processing your Personal Information, we require that they comply with our Policy and any other appropriate confidentiality and security measures. We may also share such information with third parties in limited circumstances, including when complying with legal process, preventing fraud or imminent harm and ensuring security of our network and services. We will not share your personal information with third parties unless otherwise indicated, or use your information for any other purpose without your consent unless legally required to do so.

5.2 You can view and/or change the personal information you have provided to us at any time by clicking on the "Profile" link in the Website/App.

5.3 We use reasonable administrative, technical, personnel and physical measures to safeguard personally identifiable information in our possession against loss, theft and unauthorised use, disclosure or modification. We also employ procedures to protect your information from any unauthorised access. However, keeping in mind the vulnerability of information stored online, we only strive to protect the information provided by you to us, we do not warrant the security of such information.

5.4 The email address you provide through our registration process enables us to send you a digest of updates. This subscription is entirely opt-in by the user. Subscribers can opt-out of this digest at any time by clicking the "Unsubscribe" link that is present on every email at the very bottom of the newsletter. You volunteer your email address and other identifying information at the time of registration to our service plans. We use your email address to inform you if there is activity on your profile. We may at times request your participation in a survey. We will not provide your email addresses to any third party otherwise than for the purpose of data analytics and advertising, targeting or for the purpose of the Website/App.

5.5 We also use information you give us through surveys to help our advertisers target the audience they want to reach and to provide you with potentially interesting advertisements. The only exceptions to the foregoing are that we may disclose personally identifiable information (i) as part of the purpose of business-to-business Services, (ii) in response to legal process, for example, in response to a court order or subpoena, (iii) in response to a law enforcement agency's request, or where we believe it is necessary to investigate, prevent, or take actions regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of another person, violations of our Terms of Use, or as otherwise required by law, or (iv) in the event we are acquired by or merged with another company.

5.6 Non-personally identifiable information (such as stated in Clause 3 above) may be shared in aggregate form with our advertisers, business, or marketing partners but your personally identifiable information will never be disclosed to them.

6. COOKIE POLICY

6.1 Some of our web pages and Services may also utilize “cookies” and other tracking technologies. A “cookie” is a small text file that may be used, for example, to collect information about your activity on our Website/App. Some cookies and other technologies may serve to recall Personal Information previously indicated by you.

6.2 Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser, but please note that if you choose to erase or block your cookies, you may need to re-enter certain information to gain access to certain parts of the App.

6.3 Tracking technologies may automatically record information such as Internet domain and host names; other information about your geographic location; IP addresses; browser software and operating system types; CPU type; your manner of connecting to the Internet (e.g., connection speed through narrowband or broadband access); click paths; dates and times that our Website/App is accessed; and duration of use of our Services.

6.4 Our use of cookies and other tracking technologies allows us to improve our Website/App and Services and consequently your experience with it. We may also analyse information that does not include Personal Information for trends and statistics.

6.5 Services provided by the third parties where you have an account or use these Services, which allow to share information, watch videos and so on, are subject to the privacy policy of those third party service providers. Such Services enable us to provide enhanced functionality and more features on the Website/App and platform, but the use of the data collected through these cookies by third parties are under the rule of their privacy policy.

7. LINKS TO OTHER WEBSITES

Our Website/App may contain links to other third party websites or applications of interest. However, once you click on these links you will leave our Website/App. You should note that we do not have any control over such third party websites or applications. Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your Personal Information by such third parties while visiting such sites or application and such sites or applications are not governed by this Policy. You should exercise caution and look at the privacy policy applicable to the website or applications in question before providing any Personal Information.

8. CONFIDENTIALITY AND SECURITY

8.1 We will maintain confidentiality and protect your Personal Information except where disclosure is required or permitted by law.

8.2 We follow generally accepted industry standards to protect the SPI and Personal Information submitted to us, both during transmission and, once we receive it, for storage and disposal. When you enter sensitive information on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). All information we gather is securely stored within databases controlled by us. The databases are stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your SPI and Personal Information, we cannot guarantee its absolute security.

8.3 We limit access to SPI and Personal Information to employees, agents, advisors and consultants who we believe reasonably need to come into contact with that information to provide products or Services to you or in order to do their jobs.

8.4 Third parties provide certain Services available on our Website/App and on our behalf. We may provide information, including Personal Information, to third-party service providers to help us deliver our products, information, and Services efficiently and effectively. Service providers are also an important means by which we maintain our Website/App and mailing lists. We will take reasonable steps to ensure that these third-party service providers are obligated to protect Personal Information on our behalf through confidentiality agreements and otherwise. We do not intend to transfer Personal Information without your consent to third parties who are not bound to act on our behalf unless such transfer is legally required. Similarly, it is against our policy to sell Personal Information collected online without consent.

8.5 If you choose to provide us with your SPI Personal Information, we may transfer that SPI and Personal Information from your country or jurisdiction to other countries or jurisdictions around the world. Your SPI and Personal Information may be collected and stored on servers located in such countries as we may disclose from time to time.

9. CONTACTING YOU

We may contact you using the Personal Information you have given us:

(a) in relation to the functioning of any service you have signed up for in order to ensure that we can deliver the Services to you; (b) in relation to any transaction entered by you on our Website/App; (c) where you have opted to receive further correspondence; (d) where you have issued a query or requested information from us; (e) for delivery of newsletters you have subscribed to; (f) to invite you to participate in surveys, opinion polls, etc., about our Services or otherwise (participation is always voluntary); and (g) to provide you information about our new products and Services.

10. CHANGE OF CONTROL

In the event that ownership or control of the Company was to change, your SPI and Personal Information may be transferred. If such a transfer results in a material change in the use of your SPI and Personal Information, the Company will provide notice about the choices you have to decline to permit such a transfer.

11. ACCURACY

To the extent that you do provide us with Personal Information and SPI, we wish to maintain accurate and current Personal Information and SPI. Where we collect Personal Information from you in the course of providing Services, should you need to update or correct that Personal Information, please contact us and we will make reasonable efforts to incorporate the changes in your Personal Information that we hold as soon as practicable. You can obtain the information we currently hold on you by emailing the Company at support@cricketgateway.com.We will use our best efforts to send you the information within 14 days of receipt of your email.

12. TERMINATION OF USER ACCOUNT

In the event that you choose to terminate and delete your user account with the Company, or if your account has been terminated for any other reason, such as a violation of the Terms of Use, the Company shall, for a period of 1 year, from the date of such termination, retain and store all your Personal Information. You acknowledge and agree that we may transmit or share this Personal Information upon request by government authorities, or as required under Law. You also acknowledge and agree that generic, non-personally identifiable information may continue to be stored and/or displayed by the Company as a part of any surveys or research or tabulations compiled on the Website/App.

13. CONSENT; AMENDMENTS; LAW

13.1 By using this Website/App and the Services, you consent to the terms of this Policy and to our use and management of Personal Information for the purposes and in the manner herein provided. Should this Policy change, we intend to take every reasonable step to ensure that these changes are brought to your attention by posting all changes prominently on our Website/App for a reasonable period of time.

13.2 Your visit and any dispute over privacy are subject to this Policy. The said Policy shall be governed by and construed in accordance with the laws of India. Further, it is irrevocably and unconditionally agreed that the courts of Chennai shall have exclusive jurisdiction to entertain any proceedings in relation to any disputes arising out of this Policy.

14. RETENTION OF DATA

We reserve the right to retain data for up to 5 years to enable us to respond (i) to legal process, or (ii) in response to a law enforcement agency's request, or where we believe it is necessary to investigate, prevent, or take actions against illegal activities, suspected fraud, situations involving potential threats to the physical safety of another person, violations of our Terms of Use, or as otherwise required by law.