- Q1. What are the bit rates supported?
- Q2. What is the internet bandwidth required for each bit rate?
- Q3. How do I actually watch stream, cos this just says "Error loading stream: cross domain access denied"?
- Q4. Stream is very poor...Keeps on buffering, Why?
- Q5. Which are the countries where Live Streaming is available on msllive.co.za?
- Q6. What countries dont have Live Stream?
- Q7. Why is my video and audio quality poor? Voice and video are not matching.
- Q8. Getting only audio but no video, why?
- Q9. Error loading player: No Playable Source Found?
- Q10. Can I watch LIVE Streaming on multiple devices at the same time?
- Q11. How To Clear Browser Cache?
- Q12. Can I link my iOS account to a Web account?
Q3. How do I actually watch stream, cos this just says "Error loading stream: cross domain access denied"?
Kindly clear the browser cache and refresh the page. If the problem still exists, please write to : firstname.lastname@example.org
Q4. Stream is very poor...Keeps on buffering, Why?
This is mainly due to internet availability for the system or device you view it in. Please check you speed by doing a speed test and check if it answers the parameters asked in Q 2.
Q5. Which are the countries where Live Streaming is available on msllive.co.za?
The Streaming is exclusive to users in South Africa
Q6. What countries dont have Live Stream?
The users outside South Africa should go to www.cricketgateway.com.
Q7. Why is my video and audio quality poor? Voice and video are not matching. This might be because of bandwidth issue. Please refer to Q2.
Voice and video are not matching due to Machine Looping. For this you may have to clean the cache and try reloading the page. If not please write to us on Cricketgateway
Q8. Getting only audio but no video, why?
Please clear the cache and reload the page If the problem still persists, please write to us on Cricketgateway
Q9. Error loading player: No Playable Source Found?
Chances are that you're using Internet Explorer or Firefox and your Flash plug-in has not been enabled or installed on the browser Chrome has Flash built in and with Safari as long as you have Flash installed it will function, but if it is not working, you may need to update it to the latest version of Flash. Go to http://get2.adobe.com/flashplayer/ to update to the most recent version of Flash.
Q10. Can I watch LIVE Streaming on multiple devices at the same time?
No, you cannot watch LIVE Streaming from multiple devices at the same time. If you do, you will be signed off from earlier logged in account.
Q11.How To Clear Browser Cache?
Step 1: Click on the Chrome menu icon seated towards the right end, besides the address bar.
Step 2: Navigate to Tools -> Clear browsing data. If you love keyboard shortcuts you can use the Ctrl + Shift + Delete combination and ignore Step 1 and Step 2.
Step 3: A pop up (as shown below) will appear on your screen. Here, you can select, not just cache, but any browsing data that you wish to delete.
Step 4: Since we are concerned with browse cache, tick mark the option reading Empty the cache and uncheck all others. In order to clear cache completely we suggest that you select beginning of time from the drop down. Click on Clear browsing data when done.
Step 1: From the History menu, select Clear Recent History.
Step 2: If the menu bar is hidden, press Alt to make it visible.
Step 3: From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
Step 4: Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
Step 5: Click Clear Now.
Step 6: Exit/quit all browser windows and re-open the browser.
Q12.Can I link my iOS account to a Web account?
Is not applicable because there is no subscription.